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FAQ

About Us

  • WHAT IS YOUR ANNUAL TURNOVER AMOUNT?

Last year production value about USD15,000,000.

  • HAVE YOU EXPERIENCE WITH AMAZON DISTRIBUTION?

Yes, we have done a lot with US Amazon clients and know well how to operate, if you have no operator in US or EU, we can help coordinate and send the goods to Amazon warehouse

  • CAN YOU DO ALIBABA TRADE ASSURANCE?

Yes, in August, 2018, we are 3.5 stars on Alibaba, and has assurance value of 350,000USD, more than 150 transactions on Alibaba.  Website: http://onestone.en.alibaba.com/  

  • DO YOU HAVE OWN R&D TEAM

Yes, there is a team of 10 techniques & skilled workers for sawing your samples.

  • CAN YOUR HYDRATION BLADDERS & BACKPACKS MEET EU/AMERICA’S STANDARD.

Yes, pls tell us what market you are or standard you need, we can make to meet EU/America’s standard like Rohs, Reach, CP65,etc

  • HOW MANY WORKERS DO YOU HAVE NOW?

Our workers are professional and steady. In our sandoo bag fty, more than 200 staffs now including 100 professional sewing workers & 15 administrators.

  • WHAT MAIN PRODUCTS YOU MAKE?

We focus in high-quality brand bags, outdoor hydration bladders, hydration backpacks, tactical backpacks, plastic injection parts etc.

  • HAVE YOU COOPERATED WITH BRAND CUSTOMERS ?

Yes, we have lots of experience with brand client, like CNOC, WARLMART, FREEMOVE, UniGear, etc.

  • WHERE IS YOUR MAIN MARKET?

North America, Europe(England, France, Germany, Poland), Australia

  • WHERE IS YOUR FACTORY?

Our factory is located in Quanzhou,Fujian,which nearly by Jinjiang & Xiamen airport,welcome to visit our factory

  • HOW COULD WE TRUST YOUR COMPANY?

A: We are Verified Suppliers of Alibaba and Global Sources. Our showroom is in Quanzhou, and our professional factory is also located in Quanzhou. Welcome to visit our Amazing Showroom and factory at any time.

 

About Mass Production Order

  • PROCEDURES/TESTING DETAILS

1) Inspect all the material when arrived, ensure they will match customers' requirements. 2) Inspect the semi-finished goods. 3) Inspect the finished products. 4 )Final inspection while packing up all the goods, if there are no problems, QC will issue final inspection report and release the goods.

  • HOW FAST CAN YOU DELIVERY OUR GOODS WHEN CONFIRM ORDER?

Normally 25-30days after pre-production sample approved and order confirmed, while if your order has available stock material in market, that can be much sooner.

  • CAN YOU DO ALIBABA TRADE ASSURANCE?

Yes, we have many old clients do in this way and our credit is certificated by Alibaba for many years. transaction records page: https://onestone.en.alibaba.com/company_profile/transaction_history.html?spm=a2700.icbuShop.conu5cff17.7.2bc2ZJrjZJrj1z 

  • HOW DO YOU CONTROL QUALITY?

Quality is our fty life, we have very strict quality control system and there is a team of over 10 QC & QA staffs to be within quality system.

  • WHAT IS THE MOQ.

Normally,1000pcs for one item.

  • CAN I GET A FREE SAMPLE?

Yes, while it depends on the item available, pls contact us for more details

  • CAN I CHANGE YOUR DESIGN BAG/MAKE OUR DESIGN BAG?

Yes,sure. Welcome for both OEM&ODM. Our designer here has lots of experience to meet any your creative idea requirement.

  • WHAT IS YOUR PRODUCTION FLOW?
  1. Incoming Material Inspection
  2. Cutting
  3. Sewing
  4. Computerized Sewing
  5. High Stitching
  6. Visual Inspection
  7. Gluing
  8. Pin Pressing
  9. Packaging
  • HOW TO PLACE BULK ORDERS?

Customers Send us Inquiry--Receive our quotation--Negotiate order details and achieve an Agreement--Sample & Design to Confirm Sample--Order Confirmation & PI--Buyer arrange Deposit--Confirm Pre-production Samples--Mass Production--Shipment Ready--Settle Balance and goods delivered--Feed Back and After Sales Service

  • WHAT IS YOUR SAMPLE POLICY?

We can supply you sample for checking quality, if you pay for the sample & sample freight. We will deliver to you in 5-7 working days after we got your payment.

  • WHAT IS YOUR COMPANY’S RETURN POLICY?

For defective or incorrectly shipped items, please do contact us within 3 days after you receive the package, showing detailed pictures is necessary. Besides, we must receive the item within 14 days after we give our return address. The return item must be in brand-new, none used condition.

  • CAN YOU ACCEPT MY OWN LOGO?

Yes, buyer’s logo imprints are acceptable. LOGO processing including the following kinds: *Printing: silkscreen printing, heat transfer printing and digital printing. *Embroidery logo *Rubber logo *Metal panel logo *Embossed logo

  • WHAT DOES MOQ MEANS?

"MOQ" stands for "Minimum Order Quantity". This is the lowest number of pieces / per product that you must order. If you want to make OEM orders, you should contact us for the OEM order requirement details.

About Payment And Shipping

  • WHAT IS YOUR PAYMENT TERM?DO YOU ACCEPT PAYPAL/WESTUNION/ALIBABA ESCROW?

Normally our payment term is T/T: 30% deposit, balance before loading.

Also Westunion/Alibaba Escrow and Paypal are all welcome

  • WHICH PAYMENT METHODS YOU ACCEPT?

For Samples: T/T,Western Union, Escrow, Paypal 

For Bulk Orders: TT (30% Deposit, 70% balance settled before shipment after presentation of cargo ready)

  • WHICH SHIPMENT METHODS AVAILABLE?

For Samples: by Express (DHL, UPS, FEDEX, and EMS)

For Main orders: by FOB, CIF, Door to Door.